change is needed to improve the health and wellbeing of retail workers

  • Retail workers should be recognised and prioritised as frontline essential service workers.

  • Retailers need assistance to train and equip their teams to cope with disruption and become more resilient.

  • Crimes against retailers and their teams should be treated as, and responded to, as serious crime.

  • Law enforcement needs dedicated resources to combat retail crime, increasing retailer confidence that police will respond, offenders will be prosecuted and repeat criminals will be prevented from entry.

  • Retailers need assistance to prevent crime, share intelligence and manage the health and wellbeing impacts on their teams.

  • We need to change community attitudes that accept customer abuse of retail workers as the norm.

  • Retailers and law enforcement need stronger laws and tools to ban abusive individuals from retail precincts, not just stores.

  • Retailers need help and support to change abuse-tolerant policies.

  • We need to work together to ensure retail precincts are safe for both staff and customers.

  • Greater community and social intervention is needed to tackle societal issues rather than expecting retail workers to be ad-hoc counsellors and law enforcement.

  • Retailers can play a critical part in identifying and supporting victims of domestic and family violence, and need support programs nationwide to provide tools and resources.

  • Retail workers need more resources and education to improve their lifestyle choices such as nutrition and exercise, and also play a critical role in educating customers.

Raise your voice and thank essential retail workers.

  • Know a retail business owners, manager, support staff or employee ...or...
  • Worked in retail and need your voice to be heard ...or...
  • Witnessed some of the abuse and aggression taken out on retailers ...or...
  • Appreciate the challenges retailers face to feed and supply the nation ...or...
  • Believe retailers should be recognised & supported like essential workers?


The National Retail Association is championing awareness and change to address issues impacting the health & wellbeing of retail workers.

Join us in sharing a message of support for essential retail workers.

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